Do you ever feel when you fly with Ryanair that check-in is really trying to prove your bag breaches some rule? Well, that might be because they’re being paid to do that. From Ryanair’s annual report (pdf), page 67:
As part of its non-flight scheduled and Internet-related services, Ryanair incentivizes ground service providers at many of the airports it serves to levy correct excess baggage charges for any baggage that exceeds Ryanair‘s published baggage allowances and to collect these charges in accordance with Ryanair‘s standard terms and conditions. Excess baggage charges are recorded as non-flight scheduled revenue.
So if you thought that because it’s airport staff doing it it must be the law or safety or something, it’s not. It’s a revenue stream.
- Henry Wallop: Is the Ryanair business model broken? (independent.ie)
- I’ll price luggage out of the hold, says Ryanair chief Michael O’Leary (independent.co.uk)