Not two months ago, I wrote:
…Google’s answer to this is a fully authenticated Web with no room for anonymity. A friendlier place for commerce and policing for sure, but obviously an unsafe one for the sort of political organisation we’ve seen in the Middle East recently. You may have noticed how it gets harder all the time to open a Google account. Last time I created one, I had to give them a mobile phone number. How long before it’s an iris scan?
With Google+, the straitjacket of authentication has perceptibly tightened. As Guardian blogger GrrlScientist discovered to her cost, it’s a little-known term of service that a Google Profile (which you need for any personalised Google service, not just Google+) must be in your own, real, everyday name. She has just found that all her Google services – Gmail, Reader, Blogger, Google Documents, YouTube, Google Plus – have been taken away, with apparently no recourse to appeal.
Have you created a Google Profile? (I know I have, but I don’t remember doing it. I just thought I was signing up to use Gmail.) If it isn’t in your real name, if it’s in a nickname, a pen name, the name of an alter ego or game character or a name you had to make up because your real one was gone already, then Google can take it away too.
How much could you lose, if Google suddenly decided to throw you into the outer darkness? More than you might easily imagine, as this similar case makes clear:
Now he had pretty much converted everything to Google services. He used its storage (and paid for extra capacity), used its social network, used its email and used its applications. He is a grad student and had more than 500 articles cached for research in his Google reader (gone); he had migrated all of his bookmarks to Google bookmarks (gone); he had consolidated on Google his 200 contacts (gone), his backup files (gone) and his docs (gone).
The guy even put all of his calendar items (doctors’ appointments, meetings, dates) onto Google, and they are now gone. He had used Google Maps extensively, and all of those records are gone. Oh — and it isn’t just access to new items either. His entire mail account and documented history have been deleted.
Your documents, your emails, your pictures, your contacts – you life, dammit. If you have an Android Phone as well, I imagine you’re pretty much screwed. And let’s be perfectly clear, these people didn’t do anything wrong using their Google Profiles. Merely breaking an obscure term of an agreement they were in all probability barely aware of making has allowed Google to trash their online lives – and shatter their trust in one of the world’s most powerful companies.
Why would Google be so draconian, withdrawing their useful – for many now, almost essential – services for what seem arbitrary reasons? It is because they don’t want just to be service providers. Google see how they can be gatekeepers of an authenticated, business-friendly, government-friendly Web, one where your every move is – quite legally – observed and documented, where your online persona is precisely riveted to your real-world identity. An Internet, in other words, where everybody knows you’re a dog.
Now combine that with the same ubiquity and penetration into your personal life as Facebook or Twitter, combine it with the fact that you are happily providing Google with information about the people you know, by dividing them into different categories of trust, genetic kinship, etc., and you begin to wonder what you’re getting into.
But it’s clear what Google are. They’re getting into the business of delivering authenticated identities. You could call it policing.