Google Reacts To Pseudonym Anger

Google's homepage in 1998
Simpler Times

Vic Gundotra, Google’s senior VP of social stuff, described closing the Google+ accounts of pseudonym users as: “like when a restaurant doesn’t allow people who aren’t wearing shirts to enter.”

I respectfully suggest that it’s a little more like throwing them out of your restaurant, and then burning their houses down. Google deny that they will close down your Google Profile solely for infringement of the no-pseudonyms rule, calling it a “myth”, but it does seem they single out obvious pseudonyms for closer examination and can shut them down for other, unspecified reasons. GrrlScientist, whom I quoted yesterday, only regained access to Docs, Gmail etc. at Google’s pleasure and upon giving them her personal phone number. And no, they still won’t let her use Google+, and they still haven’t told her why.

However they have listened to the outrage, reacted quickly, and promised some improvements (same source):

– Giving these users a warning and a chance to correct their name in advance of any suspension. (Of course whenever we review a profile, if we determine that the account is violating other policies like spam or abuse we’ll suspend the account immediately.)

– At time of this notice, a clear indication of how the user can edit their name to conform to our community standards

– Better expectation setting as to next steps and timeframes for users that are engaged in this process.

Maybe they know what they mean by the last one, I have no idea. However, the others are at least an improvement. If it’s not churlish of me though, I do think that not confiscating what you might rightfully consider your private property without prior notice is the very least they can do.

This is something Google really need to get straight, fast. How can their Docs be considered a rival to Microsoft’s Office if they have some ownership rights over anything you create with them? Imagine how quickly Microsoft’s business would cease to exist if they zapped documents made with pirated copies of Office. It’s unthinkable. Just as what Google did was unthinkable – until they did it. If documents aren’t sacrosanct, the whole Docs-Chrome-Cloud business model evaporates.

Maybe this is the time to consider Diaspora again?

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